The biggest concern that most human resource leaders have when it comes to compliance training is whether or not it’s changing behaviors in the organization. According to an Ethics Compliance Initiatives (ECI) EthicsStat report from December 2018, one in four employees is reluctant to report misconduct when they observe it. More than half (58%) don’t believe that corrective action will be taken by management. If employees don’t have confidence that the compliance program is effective, how can you be sure that you are offering the best possible training in this area?
What does your compliance training need to be effective?
A compliance training program should include foundational elements in order to meet the objectives of an organization. And these objectives must be crystal clear. All objectives need to cover the questions you have listed, and if objectives are not clear then the organization needs to undertake a diagnostic to see where they need to move the needle.
Focusing only on compliance is a lost opportunity to have a meaningful impact in helping prepare the resilience your organization needs. Compliance is more a part of the core of your business, reflected in the norms and behaviors of your employees, instead of a top-down checkbox approach. A well-designed workplace compliance training addresses these matters, and then some.
Versatile as the organization changes
Compliance programs often come in one of two choices, each of which needs to be carefully evaluated for suitability.
Custom training, while it can provide an exact fit for your organization, it’s very expensive and time-consuming to prepare, especially when the laws change so frequently, or when you need to refresh the training. This can only work if you are a multi-billion dollar revenue organization with a large dedicated training production capability
Off-the-shelf training is a great option for any size organization. This type of training offers a close enough fit, especially if it allows for the integration of branding and corporate policies. Our off-the-shelf compliance training product even includes an introductory message from your company leadership to set the stage. If there are changes needed, they can be done quickly and inexpensively. Updates are completed automatically so there’s no need to worry about law changes.
Convenience and accessibility
In an age where many more employees are turning to mobile devices and organizations are hiring more remote employees, the cloud-based employee training option is more accessible. A compliance training product should include a simple and intuitive design. There is also the added convenience of adding new compliance training and updating all employees at once.
Addressing timely and real compliance
As mentioned above, one of the issues with getting employees to participate and take compliance training seriously is for employees to believe it is important to all. Making the training relevant to their experience, including addressing real compliance issues, can help make this happen.
Self-paced to increase participation
One of the most frequent objections that leaders hear when it comes to compliance training is that people don’t have time to complete it. Employees are too busy on work projects. An effective compliance training program is designed to be self-paced so that employees can take at their convenience, picking back up where they’ve left off. This makes learning more personal and helps employees to reflect on their own behaviors and values.
Having access to an easy-to-use administrative panel in your learning management system can make a huge difference. This makes it more efficient to add courses, set up users, track user progress, and run reports. Look for built-in support and communication features. The Learning Management system should also be configurable to send out automated reminders to those who have not completed the training. It should track communications as well as participant interactions, e.g. when they accessed the module, when did they complete, how much remains, etc.
Automated Tracking to substantiate participation
Compliance training often requires being able to prove that employees have participated in and completed the training modules. A report feature is suitable, but a digital completion certificate can become part of the employee’s record.
Cost-effective and sustainable
A cloud-based compliance training program has the advantage of being more cost-effective, which means it is more sustainable for the growing business. It can be cost prohibitive to have an entire learning management system built, but a cloud platform can be customized at a fraction of the cost. This is especially critical for a growing company.
Managers set the tone
A great compliance training program includes plenty of support and training for managers to make sure every employee understands how to complete it. Managers can set the tone for the program and this includes expectations. This is important with many employees who work remotely or outside the standard business hours. Management can take the training modules and then promote the training to subordinates.
By setting up a compliance training program that includes the above elements, your organization can promote the importance of participating. Employees who see management buy-in can find confidence in knowing it’s worth spending the time on. This can transform the organization.